@baloo @futurebird @waldoj Big agree. The people who train and supervise customer service agents need to bring thier practices up to date Everyday, when a phone rings or an email comes in, end-users have to keep diligent about who they talk to and give info to. Its a battle akin to "spy vs spy". I think I share the sentinent of many others when I say:"Its now that much harder for legitimate contacts/communicationers to get my attention bc I have to manage my attention, second guess/double check every communication, avoid eagerness, and have my walls up."
W
